Our main goal is to provide you with excellent customer service. We know that plumbing emergencies are challenging and many times unexpected, so we have customer service representatives that answer the phones 24 hours a day, 7 days a week. Our emergency services in Ottawa are available at any time of your day. We strive to solve all our customer’s problems with the best possible results, if not within an hour then definitely within 24 hours. If you’re not content with our quick response then speak to an operator for assistance.
Our plumbers are friendly, kind and will take great care of your home to ensure your safety. Our company makes it a point to have caring, professional business practices. We’re environmentally conscious and offer a thorough assessment of your plumbing situation to provide a fair price. We’re upfront about our costs and provide real solutions to every customer’s needs.
Our values, such as care and compassion towards others, drive the way we think about everything we do.
Treating others as we would like to be treated is a continuously successful technique that has been shown to increase positivity, business referrals & the numbers of customers &/or clients.
Listening & acknowledging what is important to the customer.
Respond in a timely fashion.
Speaking politely and calmly while using appropriate language
Acknowledging everyone’s right for their own perspective
We make commitments, only if we are willing, able, and intend to keep them.
Looking for feedback and offering possible solutions if something’s not working
Operating responsibly: Above the line
Communicating openly and with purpose.
One of the first steps to clarify the issue is to ask clarifying questions.
Not saying anything that we would not say to someone in person.
Focusing on customer loyalty and customer satisfaction is a central tenet of our company’s values.
We strive to understand and meet the customer’s needs in every situation.
We always listen carefully to our customers & make sure we provide them with open, upfront commitments. Our values and the practices based on these things are the foundation of our business, philosophy, and service.